Hours of Operation:
Technical Support operates Monday - Friday from 9AM - 9PM Eastern with technicians on-call after standard hours.
How to Contact Technical Support:
ThreatSecure Technical Support Phone Number: (877) 757-4094 (Press 1 for Business Applications, Press 3 for VIPRE Email Security)
Create New Case: New Support Ticket
For Priority 1 issues it is recommended to contact Technical Support via phone.
Priority Levels Explained:
Priority 1: Severe loss of functionality and/or severe performance degradation. Normal activities have been severely impacted.
Priority 2: Significant loss of functionality and/or significant performance degradation. Normal activities have been significantly impacted.
Priority 3: Loss of functionality and/or performance degradation requiring a notable level of intervention. Normal activities have been measurably impacted.
Priority 4: Loss of functionality and/or performance degradation. Normal activities have been minimally impacted.