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Renewal does not register

At one year expiry, approx July 6th, 2016, I paid the fee and followed the instructions and was given a NEW product key, and a bill of sale for another year, valid until 6 July, 2017.

I downloaded and then ran setup-vipre-antivirus.exe dated 2016-07-06. It accepted the NEW product key, and assured me that everything was renewed. The next time I turned on the computer, it said Vipre had expired a few days earlier, and the message showed my OLD product key number. I ran the above .exe file again. It said I was already up to date. However, my account information does not reflect it and still shows the old product key number.

This is beyond annoying, esp after I filled out a form saying I was pleased with Vipre. Well, I am not.  Please advise.

3 people have this problem

i wish i knew what is going on i have had nothing but trouble with this subscription as above has, fix it i do not intend paying again 

I can't remember now but I think I went into the desktop Vipre app and re-entered the new product key. In other words, I had to do this twice. It was a ridiculous system.  Everything is ok now, but I think there is a delay of several days before the Vipre software renewal registers. If you see a Vipre desktop icon, open it and see if the new product key is there, rather than going through the update process again.

My New Subscription Key... is not being excepted... after  Numerous Attempts...entering the New Product Key # … It comes back saying that it is expired... this is ridiculous :(

My account shows current product key but also says it is trial version. I am not sure when license expires .

with regards to your enquiry I have no idea if the product key is a trial version or not but as far as the renewal goes it is valid till march 15 2019. Cleverbridge reference number:108893232

kind regards 

Peter Fox 

The product code is what I was given when I renewed. This issue started because I had to recover my system and reinstall Vipre. Any suggestions?

Tammy Nash - I'm sorry to hear you are experiencing this issue.  I'll create a support ticket and have a technician follow up via email to assist you.

Michael Morice - I'm sorry to hear you are experiencing this issue.  I'll also be create a support ticket and have a technician follow up via email to assist you as well.

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