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Putting existing key on new phone

I purchased a new phone and now I cannot put Vipre using my existing premium key on the Android version.  Vipre free installs just fine but when I try to put the premium key on it, there is no "Use Credits" key.  I think this is because it's a new device, but the new phone substituted for my prior phone.  Please help!

1 person has this problem

Kimberly,


Please follow the instructions in the article below and let me know if it resolves the issue:


https://support.threattracksecurity.com/support/solutions/articles/1000240913--how-to-apply-a-premium-token-to-your-device

No, unfortunately it does not.  The reason is that there is no "Use Credits" button on my screen as I stated in my original question - see attached.  Any other ideas?  Thanks much.

Account Screen - No Use Credits Button.pdf Account Screen - No Use Credits Button.pdf
52.8 KB

Kimberly,


We will open up a support ticket and have a tech reach out so that we can investigate further.

There is on install button on my Android phone when I go to Viper all it does is asks me to purchase it and I already have a new key that I purchased
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