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Solutions
Generic Information
22
VIPRE Alert 2/6/2018 - Problem has occurred in VIPRE Scanning Engine or VIPRE Threat Scanner
Common Tech Support and Scam Techniques
Critical Alert - 1/3/2018 Windows Security Update
See all 22 articles
Windows Installer Errors
14
MSI Error 1303: 'The installer has insufficient privileges to access this directory' during installation/upgrade
MSI Error 1305: 'Error reading from file' during installation
MSI Error 1317: 'An error occurred while attempting to create the directory' during installation
See all 14 articles
Third Party Software
5
Remove other unwanted programs and advertisements
How to set Mozilla Firefox to delete cookies
How to set Google Chrome to delete cookies
See all 5 articles
VIPRE Site Manager
1
VIPRE Site Manager Documentation Center
VIPRE Endpoint Cloud
2
VIPRE Cloud Documentation Center
Deploying Vipre Cloud Mac Agents Silently
Release Articles
36
[Patch/Fix/Release] VIPRE® Business Agent Version 11.0.7628
[Patch/Fix/Release] VIPRE® Business Agent Version 10.1.7358
[Patch/Fix/Release] VIPRE® Business Agent Version 10.1.7354
See all 36 articles
General / Informational
47
GoldenEye/Peyta Ransomware Campaign
GoldenEye/Peyta Technical Analysis
Urgent Announcement - WanaCryptor / WannaCry Information
See all 47 articles
Windows Agents
52
Agent's Firewall causing SBAMSvc to use excessive CPU
Agent displays 'Always Allowed' items that can be removed
Default folder locations for all versions of the VIPRE Business Agent
See all 52 articles
Management Console
82
How to setup a Scheduled Report
Agent push installations to mobile systems hang on the 'Installing Microinstaller' status
How to purge the VIPRE Business Console's agent software
See all 82 articles
Non-Windows Agents
18
AVHD files build up on Server 2008 Hyper-V Hosts
How to install a VIPRE Business Agent (Android)
How to install a VIPRE Business Agent (Hyper-V)
See all 18 articles
VIPRE Advanced Security
15
What is VIPRE Advanced Security?
VIPRE Advanced Security Top Support Articles
VIPRE Advanced Security [VIPRE Endpoint Security] - How to Install the VIPRE Business Console
See all 15 articles
Documentation
1
VIPRE for Business documentation
(External) Known Issues
8
Advanced Active Protection & Microsoft's Device Guard
[Device Control] Cannot encrypt files larger than 4 GB on USB drives
Unable to Access USB Devices and/or Print After VIPRE Advanced Security for Business Update
See all 8 articles
Release Articles
7
[Patch/Fix/Release] VIPRE Email Security - Server Edition 10.2.0.2
[Patch/Fix/Release] VIPRE Email Security - Server Edition 10.1.0.9
[Patch/Fix/Release] VIPRE Email Security 4.5.0.76
See all 7 articles
Missed Spam Issues
10
Addresses hidden on the Global Address List (GAL) are not being filtered
Autodiscovery errors causing spam to be delivered to the inbox
Emails are going to the Junk Email folder instead of the Quarantine
See all 10 articles
Problem / Resolution
29
'Archive Unpacking Failed' messages from VIPRE Email Security
Backups fail after installing VIPRE Email Security
Cannot open quarantine viewer
See all 29 articles
Configuration
23
How to create an Antispam Rule in VIPRE Email Security
How to add a Trusted IP Address to VIPRE Email Security
How to adjust the reporting database purging period
See all 23 articles
General / Informational
19
Does VIPRE Security have any control over the Realtime Blacklist (RBL) servers?
How to check and read a Sender Policy Framework record for a domain
Testing the VIPRE Email Security antispam engines
See all 19 articles
Documentation
1
VIPRE Email Security documentation
General / Informational
3
How to setup VIPRE Internet Security Small Office on a Server
How to install VIPRE Small Office for Windows 10
How to install VIPRE Small Office
General Information
3
Install VIPRE on your Mac
Allow VIPRE in your Mac Security Preferences
Uninstalling VIPRE on your Mac
Secured Portal
1
This is a secured portal that requires a login in order to access data.
ThreatTrack Product Lifecycle Policy
2
VIPRE Security Product Lifecycle Matrix
VIPRE Security Product Lifecycle Policy
Important Announcements
1
Important Windows 10 Anniversary Edition Notice
Readme Public
1
VIPRE® Antivirus Business, VIPRE® Business Premium and VIPRE® Endpoint Security Readme
Upgrade Notices
3
VIPRE® Antivirus Business, VIPRE® Business Premium and VIPRE® Endpoint Security 9.5 Upgrade Notice
VIPRE® Endpoint Security 9.6 Upgrade Notice
VIPRE® Endpoint Security 10.0 Beta Upgrade Notice
Release Information
7
VIPRE® for Business Release Information
VIPRE® Endpoint Security 9.6 Release Notes
VIPRE® Endpoint Security 10.0 Release Notes
See all 7 articles
General / Informational
1
VIPRE Plugin shows disconnected
General Information
64
System requirements for VIPRE Antivirus, Internet Security, or Internet Security Pro
VIPRE software update notification
How to resolve a VIPRE Home false positive
See all 64 articles
Setup
3
How to Install VIPRE Internet Security Pro
How to Register VIPRE
How to change the Definitions download frequency
Using VIPRE
5
How to get the latest VIPRE home software
How to view Scan History on VIPRE Home
How can I tell if VIPRE is installed correctly and activated?
See all 5 articles
Active Protection & Scanning
13
[How to] Change how VIPRE handles threats
[How to] Download and using VIPRE Rescue
[How to] Manually start a scan with VIPRE
See all 13 articles
Definitions
4
How to check for VIPRE Definitions Update
How to manually update VIPRE Home Threat Definitions
How to scan and update definitions from the command line
See all 4 articles
Auto Patch
5
What is VIPRE Auto Patch
How to change VIPRE Auto Patch check frequency
What third party applications does Auto Patch work with?
See all 5 articles
Firewall & Web Filtering
12
[How to] Turn VIPRE Firewall On/Off
[How to] switch firewall to Learning mode or Standard mode
[How to] resolve a Web Filtering false positive (VIPRE Internet Security)
See all 12 articles
Email Protection
7
[How to] Configure Spam Filtering
Does VIPRE have an anti-spam feature?
Email account compromised
See all 7 articles
Privacy
4
[How to] Using VIPRE's History Cleaner
[How to] Using VIPRE's Secure File Eraser
[How to] Using VIPRE's Social Watch
See all 4 articles
Search Guard for Internet Explorer
2
What is VIPRE Search Guard
[How to] Enable VIPRE Search Guard Toolbar
Updating
8
Updating VIPRE Antivirus & VIPRE Internet Security From VIPRE 4 to VIPRE 9.3
Updating VIPRE Antivirus & VIPRE Internet Security From VIPRE 2013 to VIPRE 2016 Version 9.3
Updating VIPRE Antivirus & VIPRE Internet Security From VIPRE 2014 to VIPRE 2016 Version 9.3
See all 8 articles
Error
10
Windows Error Codes
Error: 'VIPRE was unable to register due to an error. Check your internet connection...'
Error 1053: 'The service did not respond in a timely fashion' when attempting to start, stop or pause a service
See all 10 articles
Labs
1
Domain Generation Algorithm (DGA)
VIPRE Password Vault
30
What is VIPRE Password Vault
How to add/edit multiple log-ins on a specific account
How to Install VIPRE Password Vault on Android and iOS devices
See all 30 articles
VIPRE WiFi Shield General Information
9
What are the device requirements for VIPRE WiFi Shield?
Where and when should I use VIPRE WiFi Shield?
What web browsers are supported by VIPRE WiFi Shield?
See all 9 articles
VIPRE WiFi Shield for PC and Mac
10
How to install VIPRE WiFi Shield - Windows OS
How to install VIPRE WiFi Shield - Mac OS
Activating VIPRE WiFi Shield
See all 10 articles
VIPRE WiFi Shield for Android
2
How to Install VIPRE WiFi Shield
What type of protocol and encryption does does the Android version of VIPRE WiFi Shield use?
VIPRE WiFi Shield for iOS
0
Announcement
1
VIPRE Android Security 11.0.1.1 Release
General Information
6
Anti-Theft Overview
App Lock Overview
Account Privacy Overview
See all 6 articles
Installation and Registration
2
Installing VIPRE Android Security
Installing from a VIPRE Security Central Account
General Usage
10
Retrieving VIPRE Android Security's PIN code
Accessing VIPRE Android Security Reports
Activating Account Privacy
See all 10 articles
VIPRE Security Central Web Portal
3
Using Anti-Theft in Security Central
Modifying or Removing Devices in Security Central
Accessing your VIPRE Android Security Central Account
Installation and Registration
11
What are the device requirements for VIPRE Mobile Security?
[How to] Install VIPRE Mobile Security through the Play Store
[How to] Sideload VIPRE Mobile Security
See all 11 articles
Antivirus, Scanning, and Threats
5
How does the Antivirus feature work in VIPRE Mobile Security
How to update Antivirus definitions in VIPRE Mobile Security
How to allow a false positive in VIPRE Mobile Security
See all 5 articles
Other Features and Troubleshooting
11
What is the difference between Premium version versus Freemium version on VIPRE Mobile
[How to] Change a device name in VIPRE Mobile Security
[How to] Change a password in VIPRE Mobile Security
See all 11 articles
Important Announcements
3
Urgent Announcement - WanaCryptor / WannaCry Information
How to tell if the Meltdown/Spectre patch has been applied
A problem has occurred in VIPRE Threat Scanner
VIPRE Home Release Information
6
Release Notes for VIPRE® Advanced Security for Home - Version 10
Release Notes for VIPRE® Advanced Security for Home - Version 10.3 (Maintenance Release)
Release Notes for VIPRE® Advanced Security for Home - Version 11.0 (Beta 3)
See all 6 articles
General Information
9
System requirements for VIPRE Advanced Security
VIPRE Advanced Security FAQs
VIPRE software update notification
See all 9 articles
Installation and Registration
8
How to install VIPRE
How to register VIPRE
How to install VIPRE Advanced Security via HSN USB
See all 8 articles
Using and Configuring VIPRE
4
How to tell if VIPRE is installed correctly and activated
Restore VIPRE Advanced Security to Default Settings
How to temporarily shutdown/disable VIPRE Advanced Security
See all 4 articles
Active Protection & Scanning
11
Why are my scheduled scans not starting?
Active Protection is showing as disabled
How to Schedule a Scan
See all 11 articles
Edge Protection and Web Filtering [Advanced Security]
5
VIPRE is blocking my homepage
What is Edge Protection?
How to Disable Edge Protection
See all 5 articles
Software & Definition Updates
8
How to change the definitions download frequency
How to check for definition updates
How to manually update VIPRE Home Threat Definitions
See all 8 articles
Auto Patch
4
What is Auto Patch in VIPRE Advanced Security?
Manually Installing Patches in VIPRE Advanced Security
Automatically Installing Patches in VIPRE Advanced Security
See all 4 articles
Email Protection & Spam Filtering
6
What is Email Protection and How Does it Work in VIPRE Advanced Security?
What Email Programs/Clients are Supported by VIPRE's Email Protection in VIPRE Advanced Security?
Configuring Email Protection in VIPRE Advanced Security
See all 6 articles
Firewall
8
How to turn your VIPRE Firewall Off/On
Firewall blocks or prevents an application from functioning (VIPRE Advanced Security)
Firewall Standard vs. Learning Mode
See all 8 articles
Miscellaneous
3
VIPRE has improved notification
How to find your VIPRE license key
How to remove/uninstall VIPRE
FAQ
10
I forgot my username, what is It?
What is a VPN?
What can a VPN do for you?
See all 10 articles