When Windows experiences a Stop Error (BSOD), a diagnostic log is automatically created.

Windows will create one of the following Memory Dumps if this occurs:

  • Small: Limited information regarding the the crash

  • Kernel: Contents of memory in-use by the Kernel during the crash

  • Automatic: Same as Kernel, but size is determined by page-file use

  • Complete: Complete contents of memory during the crash


A Complete Memory Dump is preferred due to the amount of information provided.

Windows 7 / 2008 Systems: Click Here to enable Complete Memory Dumps
Confirming the Memory Dump Type Created by Windows:
  1. Open a Run Prompt and enter the following: sysdm.cpl
  2. Go to the "Advanced" tab and select Settings... under "Startup and Recovery"
  3. Change Write Debugging Information's Drop-Down to "Complete memory dump"
  4. Take note of the location listed below Dump File
    Default: %SystemRoot%\MEMORY.DMP\
  5. Select OK once the change is made

Creating and Submitting the Memory Dump and Agent Logs to Support:
  1. Allow/Prompt the Stop Error to occur (Intermittent issues may take some time)
  2. Restart the machine and navigate to the Dump File's Location
    Default: %SystemRoot%\MEMORY.DMP\
  3. Zip the MEMORY.DMP file and rename it the associated Ticket Number
  4. Upload the Zipped Memory Dump and a set of Agent Logs to Support:
    Click Here for Memory Dump Upload Instructions
    Click Here for Agent Log Submission Instructions
  5. Once both of the uploads finish, please Inform Support
For any questions or concerns, please Contact Support