Running the Agent's Diagnostic Tool to Upload Logs:

  1. Open the VIPRE Business Agent through the Tray Icon
  2. Goto Help at the Top-Left, then About, then Support Tools
  3. Select the Run Diagnostics... option
  4. Enter your Ticket Number in the field provided
  5. Select "OK and allow the process to complete
  6. Once the file has uploaded, please Inform Support


Manually Uploading the logs to the ThreatTrack FTP if the Automatic Upload Fails:

Note: All Version 6 (and earlier) Agents must manually upload their logs
  1. Locate the Agent's Zipped Log Folder on the Desktop
    The File will start with "sbea_"
  2. Upload this file to the FTP using the article below:
  3. Once the file has uploaded, please Inform Support


Note:Should the Log Collection Tool itself fail, Click Here to gather the log files manually.