PROBLEM
After a VIPRE scan has run and removed malware, your internet connection may not be working.


ENVIRONMENT

  • VIPRE Home
  • All Supported Environments


SOLUTION
Are Proxy Settings Enabled in Windows? - Some threats can change proxy settings to prevent updates from working correctly. Here's how to remove those proxy settings:

  1. Open Internet Explorer (Even if you normally use a different web browser).
  2. Click Tools > Internet Options.
  3. Go to the Connections tab.
  4. Click LAN Settings.
  5. Uncheck the "Use a proxy server for your LAN" option.
  6. Click OK.

DNS is not configured correctly - Check your DNS settings. Make sure it is set to "Obtain DNS server address automatically".

  1. Select Control Panel from the Start menu.
  2. Click Network Connections from the Control Panel choices.
  3. Choose your connection from the Network Connections window.
  4. Click Properties button.
  5. Select Internet Protocol (TCP/IP) and click Properties.
  6. Click the radio button "Obtain DNS server address automatically", and click "OK".


CAUSE
Some infections may change your internet settings when they are being detected or deleted.