PROBLEM


When attempting to install or uninstall VIPRE Home or Business, the following Error is encountered:

"Error: The installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package."


ENVIRONMENT

  • VIPRE Business
  • VIPRE Business Premium
  • VIPRE Endpoint Security
  • All Supported Environments


SOLUTION


There are two possible solutions to this problem that can be attempted. The first involves creating a different user account with administrative privileges and logging into it in order to install the product and the second involves changing the location specified by the environment variables of %temp% and %tmp%.

Option # 1: Creating a New User Account


Windows Vista/7/10/2008/2016:
  1. Navigate to "User Accounts" inside the Control Panel
  2. Select "Manage Another Account" followed by "Create a New Account"
  3. Name the new account and ensure it's an Administrator
  4. Log Out of the current Account and log back in using the newly created account
  5. Attempt the VIPRE Business Agent's Installation can run

Windows XP/2003:
  1. Navigate to "User Accounts" inside the Control Panel
  2. Select "Create a New Account"
  3. Name the new account and ensure it's an Administrator
  4. Log Out of the current Account and log back in using the newly created account
  5. Attempt the VIPRE Business Agent's Installation can run


Option # 2: Changing Environment Variables



  1. Navigate to "System" inside of the Control Panel
  2. Select Advanced System Settings at the left-hand side
  3. Navigate to the "Advanced" tab and select Environmental Variables
  4. Under User Variables, highlight "TEMP" and select Edit
  5. Change "Variable Value to the desired location (Ex: C:\Temp\)
  6. Perform the same change to the "TMP" User Variable

After completing either of the two options, attempt to install the product once again. 


CAUSE


There is a problem with the Windows User profile or the TEMP and TMP environment variables.