PROBLEM


Spamcure service CPU usage is spiking to 100%


ENVIRONMENT

  • VIPRE Email Security
  • All Supported Environments


SOLUTION


If this is the first time this issue has occurred, run through the following:

  1. Determine if either the VIPRE Email Security Plugin Manager or Spamcure service is spiking
  2. Restart the troubled Service and monitor for 2-3 minutes
  3. If the issue returns, flush the Server's DNS settings and restart the service once more


Should the issue remain, please Contact Support


Important Note:Restarting the Plugin Manager Service will briefly interrupt mailflow.


CAUSE


If DNS settings are changed and SpamCure is unable to find its update server, it can get caught up in a loop causing either SpamCure or NinjaPIMSvc to ramp up CPU usage.