PROBLEM

VIPRE is blocking an application from accessing the internet.


ENVIRONMENT

  • VIPRE Internet Security 2013
  • VIPRE Internet Security 2014
  • VIPRE Premium
  • All Supported Environments

SOLUTION

If the application is being blocked from getting an internet connection by VIPRE, you can allow it through the firewall by following these instructions:

  1. Open VIPRE
  2. Go to the Firewall tab
  3. Click View Settings
  4. Click the Exceptions button
  5. Select Any other Application and click Edit
  6. Here you can change anything that is set to Block to Prompt. Setting items to Prompt will ask you what you'd like to do when VIPRE's firewall encounters them.
  7. Click OK
  8. Click Apply
  9. Click OK under Firewall Exceptions, then OK to exit
  10. Run the application that you are trying to allow through the firewall
  11. Make sure to select the Take the action I choose in the future (create a rule) checkbox to create a rule. This will allow VIPRE to remember your settings
  12. Allow the application by clicking Allow

Note: You may want to set VIPRE back to its default settings so that you no longer receive any prompts. To do so, repeat steps 1 through above and then in the Any other Application area, set the actions to (in order): Block/Allow/Block/Allow.


If the application is being blocked from running by VIPRE, you can allow it through VIPRE's scanner and active protection by following the instructions listed in the following article:

Article: How to add exceptions to VIPRE


CAUSE
VIPRE's Firewall was blocking the application's connection to the internet because there wasn't a default rule created to allow that application to create a connection.