If you are experiencing an issue with an email client using VIPRE, check the following parameters to resolve the issue:

Make sure that the Email Client used is only set to one client
  1. Open VIPRE
  2. Click Manage tab > Email
  3. Under Email Protection, click Manage Email Apps
  4. Place a check under the email client you are using, make sure to select just one client. Close the window when done.

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If you are using Outlook, disable all other COM Add-ins and see if this resolved the problem. if it does, you can try enabling the Add-ins one at a time to see if a specific Add-in is conflicting.

To perform this action, you should consult Microsoft on the best practices for disabling add-ins. If you are using the I use another email client option or the Spam Filtering option on VIPRE, please note that these do not support SSL or TLS (STARTTLS) connections. SSL is only supported for Outlook, Outlook Express, or Windows Mail via the first and second email protection options. If you have the option to use SSL or TLS enabled in your email client, it will prevent email from sending or receiving properly when Email Protection is enabled. Disabling this option in your email client should resolve the problem unless your email provider  requires SSL to be used, in which case, Outlook, Outlook Express, or Windows Mail will need to be used without Spam Filtering enabled.

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Another cause for problems with an email client could be the firewall. If it was set to Learning Mode when VIPRE was installing and a rules was set to block the communication of the program inadvertently by clicking on block when the prompt came up, the email client wont be able to send or receive email. Use the following steps to reset the firewall to defaults and standard mode.
  1. Open VIPRE
  2. Click the green arrownext to Firewall or click Manage > Firewall
  3. Scroll all the way down to Firewall Default Behaviors and click Reset to Default button
  4. Firewall Rules window will pop-up, place a check on the Delete custom rules box and click Reset button
  5. Try your email again

Please note that if the ports for inbound or outbound emails is set to port 80 and VIPRE Internet Security is installed on the machine with the Web Filter enabled, email communication will be disrupted as the Web Filter scans all port 80 communication. The Web Filter would need to be turned off or a different port must be used.

Should you encounter any errors or issues, feel free to contact support using the information found at the following link: VIPRE Support

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