Click a link below to display the fix instructions:
Web Filter in Error
If the Web Filter displays an Error status, it is likely that the drivers did not install or were somehow compromised. To fix this problem:
- Open the Control Panel for your computer.
- Windows XP/Vista/7 - Click Start > Control Panel
- Windows 8 - From the tiles screen, type "Control", even if you don't have a box. The search will open automatically. After that choose the Control Panel option
- Windows 10 - From the search bar on the bottom left of the screen, type "Control" and a search will come up as you are typing. Click the Control Panel option
- Choose the Uninstall a Program, or Programs and Features option. In Windows XP, this will be called Add or Remove Programs
- A list of programs should be displayed. Find Vipre and click Uninstall or Change or Change/Remove to begin the uninstall process.
- A prompt will appear asking to Remove or Repair Vipre. Choose Repair
- Click the Install button to begin the repair process.
Once the repair is completed, the Web Filter should be enabled. You may need to enable it manually by:
- Opening the Manage tab
- Clicking the Firewall section
- Switching Web Filtering to On
If the Web Filter is still in error after this, VIPRE may need to be uninstalled and re-installed fully instead of just repaired.
If none of these fixes solve the issue, please contact VIPRE Support.Return to top
Web Filter Disabled
Before following any instructions, verify that the following problems also exist:
The Base Filtering Engine and Windows Firewall services are missing:
- Open the Services control panel by clicking Start, typing Services.msc into the search bar, and pressing Enter.
- Verify that the services are missing by searching for Base Filtering Engine and Windows Firewall in the list provided by the Services control panel
- If the services are missing, follow the link below.
WARNING: The information posted in the Technet website is monitored by Microsoft. It is recommended that you take precaution and take the necessary steps to back up your system before attempting to make modifications to the registry.
NOTE: VIPRE Security recommends you contact your manufacturer or system administrator to perform the tasks described in the Microsoft Technet Blog article. As this particular problem is external to the scope of VIPRE Support, it is not possible to obtain assistance from a VIPRE Security Technician to perform the required tasks to fix your operating system.