Gathering and compressing the log files for the new cloud Mac Agent is done through a command line terminal.
NOTE: Your Mac OS will need to be installed with Python in order for this log gathering script to work.
1. On the Mac agent, go to finder function, and launch the Terminal (command line interface)
2. Change directory to /Applications/VIPRE Endpoint Security.app/Contents/Resources
3. From this path, type command, Support.py