Purging Agent Definitions

  1. Close the Agent UI 
  2. Stop the SBRecovery Service
  3. Stop the VIPRE Business Agent service. From the main console, send a "Stop Agent" command to this machine and disable the VIPRE Business Agent service.
  4. Purge the contents of the following folders:
    • C:\Program Files (x86)\VIPRE Business Agent\Definitions\ (Other OS/Version Locations)
    • C:\Programdata\VIPRE Business Agent\Downloads\
  5. Start the SBRecovery Service
  6. Start the VIPRE Business Agent service
  7. Confirm in the Console that the Agent is updating it's definitions